DISTANCE SALES AGREEMENT

ARTICLE 1 – PARTIES TO THE AGREEMENT

SELLER:
OZKOZ Pharma Kozmetik Limited Şirketi

Address:
Bahçelievler, Erguvan Caddesi No:76, 34688 Üsküdar / Istanbul, Türkiye

Phone:
+90 850 308 45 02

Website:
https://www.helloornate.com

BUYER:
Customer (The Buyer is the person who makes a purchase via the Seller’s website https://www.helloornate.com. The address and contact information declared by the Buyer in the billing and communication details shall be taken as the basis.)

By accepting this Agreement, the Buyer acknowledges in advance that upon confirmation of the order subject to this Agreement, the Buyer shall be obliged to pay the order amount as well as any additional charges such as shipping fees and taxes, if applicable, and that the Buyer has been duly informed in this regard.

ARTICLE 2 – SUBJECT OF THE AGREEMENT

The subject of this Agreement is the determination of the rights and obligations of the parties in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, with respect to the sale and delivery of the goods/services ordered electronically by the Buyer via the Seller’s website https://www.helloornate.com, which have the qualifications specified in this Agreement and the sales price stated herein.

The Buyer declares and acknowledges that they have been informed about and have electronically confirmed all preliminary information regarding the essential characteristics, sales price, payment method, delivery conditions, and the right of withdrawal related to the goods/services subject to sale, and that they have placed the order accordingly.

Products whose protective elements such as packaging, seal, or box have been opened after delivery are not eligible for return due to health and hygiene reasons, and therefore the right of withdrawal cannot be exercised under any circumstances. Opening the product packaging constitutes an exception to the right of withdrawal.

The prices listed and announced on the Site are sales prices. These prices shall remain valid until updated or changed. If a product is offered at a discounted price for a specific period, such price shall be valid until the end of the specified period.

The Buyer accepts and undertakes that all information entered into the system during membership registration and/or shopping belongs to them or that they are authorized to use and share such information, and that they will not enter any data they do not own or have no right to use. Otherwise, all responsibility shall lie solely with the Buyer.

The preliminary information and invoice available on the payment page of https://www.helloornate.com constitute an integral part of this Agreement. Upon completion of the order, the Buyer shall be deemed to have accepted all terms of this Agreement.

ARTICLE 3 – DATE OF THE AGREEMENT, DELIVERY OF GOODS/SERVICES, PLACE OF PERFORMANCE AND METHOD OF DELIVERY

This Agreement is concluded on the date the Buyer places the order. The goods/services shall be delivered to the address specified by the Buyer. Packages that are believed to be damaged during shipment must be opened and inspected in the presence of the cargo company representative. If any damage is detected, a damage report must be prepared, and the product must not be accepted. If no report is prepared, the Buyer shall be deemed to have accepted that the cargo company has fully fulfilled its obligations.

ARTICLE 4 – GENERAL PROVISIONS

4.1. The Buyer acknowledges that they have read and understood the essential characteristics, sales price, payment method, and delivery information of the products displayed on the Website and have given the necessary electronic consent.

4.2. The product shall be delivered to the delivery address specified by the Buyer on the Website, together with the invoice, properly packaged and intact, within a maximum of 30 days.

4.3. If the product is to be delivered to a person/institution other than the Buyer, the Seller shall not be responsible if such person/institution refuses to accept delivery.

4.4. The Buyer is responsible for inspecting the product upon delivery and for refusing delivery and requesting a report from the cargo company in case of any damage caused during shipment. Otherwise, the Seller shall bear no responsibility.

4.5. The Agreement approved by the Buyer during the purchase via the Website shall be valid and binding in all circumstances.

4.6. Unless otherwise agreed in writing by the Seller, the Buyer must pay the full product price before delivery. If payment is not completed, the Seller may unilaterally cancel the Agreement and refrain from delivering the product.

4.7. If the bank or financial institution does not transfer the product price to the Seller for any reason after delivery, the Buyer must return the product to the Seller within 3 days at the Buyer’s own expense. The Seller’s contractual and statutory rights, including debt collection, are reserved. Installment payment options provided by banks or financial institutions are considered credit facilities and do not constitute installment sales under this Agreement. In the event of default by the Buyer, a monthly default interest of 5% shall apply.

4.8. In the event that delivery cannot be completed within 30 days due to force majeure events such as adverse weather conditions, earthquakes, floods, or fires, and the delay exceeds 10 days, the Seller shall inform the Buyer. The Buyer may cancel the order, request a similar product, or wait until the force majeure situation ends. In case of cancellation, the product price shall be refunded within 10 days.

4.9. The Buyer may submit any requests or complaints regarding the product or sale to the Seller via the contact channels specified herein.

4.10. Delivery of the product is conditional upon full payment via the Buyer’s chosen payment method. If payment is not made or is canceled, the Seller shall be released from its delivery obligation.

4.11. The Seller has the right to contact the Buyer via mail, e-mail, SMS, phone calls, and other communication methods using the contact details provided by the Buyer. The Buyer acknowledges and accepts such communication.

4.12. The Buyer undertakes to comply with all applicable laws while using the Seller’s Website. Any legal or criminal liability arising from non-compliance shall rest solely with the Buyer.

ARTICLE 5 – RIGHT OF WITHDRAWAL

The Buyer may return the product within 14 days with customer service approval, provided that the Seller’s product box remains completely unopened. Due to the cosmetic nature of the products, returns and the right of withdrawal are accepted only if the product packaging has not been opened.

Damaged packages must be inspected in the presence of the cargo company representative, and a report must be prepared if damage is detected.

Products that are damaged, broken, altered, torn, used, or not returned in their original condition shall not be accepted for return and no refund shall be issued.

Return requests shall be finalized within 7 business days after the product reaches the Seller.

Refunds shall be processed in accordance with the refund procedures of the cardholder’s bank. Refunds may not appear in the same billing period.

ARTICLE 6 – PROTECTION OF PERSONAL DATA AND CONFIDENTIALITY

Personal data provided by the Buyer shall not be shared with third parties except contracted cargo companies, unless required by law. The Seller undertakes to process personal data in compliance with Law No. 6698 and to take adequate technical and administrative measures to ensure data security. The Buyer confirms that they have been informed under the Privacy Notice.

ARTICLE 7 – EVIDENCE AGREEMENT, JURISDICTION AND EFFECTIVENESS

In disputes arising from this Agreement, Seller records shall constitute conclusive evidence. Consumer Arbitration Committees up to the legally prescribed value and Istanbul Anatolian Consumer Courts shall have jurisdiction.

By completing payment for an order placed via the Site, the Buyer shall be deemed to have accepted all terms of this Agreement. The Seller is responsible for ensuring that the Buyer confirms having read and accepted this Agreement prior to order completion.